1. Are these medical devices?
No. Our products support comfort and recovery routines. They are not medical devices and are not intended to diagnose, treat, cure or prevent any condition. If you have a diagnosed condition, a circulatory problem, diabetes, are pregnant, or are recovering from an injury, speak to a healthcare professional before use.

2. How do I choose the right size?
Every sized product has a size guide on its page with measurements in cm. Measure rather than guess — sizing isn't consistent across brands. If you're between sizes, take the smaller one for firmer support and the larger one for all-day comfort. Not sure? Message us on email at support@vivora.co.za and we'll confirm before you order.

3. How long does delivery take?
Orders are processed within 8 - 15 business days. Delivery times vary depending on your location and the shipping method selected at checkout. You'll receive a tracking number once your order has been dispatched.

4. What payment methods do you accept?
Card, instant EFT and SnapScan. All prices are in rand and include VAT. Checkout runs through an encrypted, PCI-compliant South African gateway — we never see or store your card details.

5. What's your return policy?
We want you to shop with confidence. If you're not completely satisfied with your purchase, you can request a return within our return policy period, provided the item is unused and in its original condition. Please visit our Returns & Refunds page for full details.